Privacy Policy – Clean Energy 4 You
Clean Energy 4 You is committed to protecting the rights and privacy of individuals in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018.
These laws set out strict regulations and safeguards for the collection, storage, and use of personal data—whether on paper, electronically, or by other means. As part of our operations, Clean Energy 4 You must collect and use certain types of information relating to individuals including employees, job applicants, customers, suppliers, board members, and others. This information may be required for regulatory compliance or to establish a contract.
Clean Energy 4 You ensures that all personal information is processed lawfully, fairly, and securely under the principles outlined in the applicable legislation.
Our Data Protection Commitments
Clean Energy 4 You ensures:
Information is collected and used fairly and lawfully.
The purposes for data collection are specified and lawful.
Only necessary and relevant information is collected.
Data is accurate and kept up to date.
Data is reviewed, updated, or securely deleted as required.
Individuals (data subjects) are able to exercise their legal rights (including access, correction, restriction, and deletion).
Technical and organisational security measures are in place to safeguard information.
Personal data is not transferred outside the UK or EEA without adequate protection.
We also have systems and procedures in place to meet all Data Protection and GDPR requirements, including:
Appointing a responsible individual for Data Protection (currently the Managing Director).
Ensuring all staff handling personal data are properly trained and understand their responsibilities.
Prompt and courteous handling of data protection queries and complaints.
Regular evaluation of our data handling practices.
Energy Companies Obligation (ECO) Scheme
If you apply for a grant through the Energy Companies Obligation (ECO) scheme, we may need to share your information with Ofgem (Office of Gas and Electricity Markets) and other relevant third parties.
Some or all of the personal information you provide may be disclosed to:
Ofgem, as the ECO scheme administrator (www.ofgem.gov.uk)
The Secretary of State
Government departments such as DWP and HMRC for eligibility verification
Energy Companies and ECO-related third parties for funding and quality assurance purposes
They may also contact you to verify your information or carry out customer satisfaction surveys. For more details, see Ofgem’s ECO Privacy Policy:
https://www.ofgem.gov.uk/system/files/docs/2018/01/171219_eco2t_privacypolicy_v3.pdf
Or contact them at [email protected], 9 Millbank, London, SW1P 3GE.
What Information We Collect
We may collect the following personal information:
Full name, address, and contact details
Date of birth
Proof of identity
Proof of benefits (if applicable under ECO eligibility)
Property ownership/tenancy status
Date of installation and details of energy efficiency measures
How We Use and Store Your Information
We only use your data for purposes outlined in this policy. All personal data will be stored securely and used in compliance with the Data Protection Act 1998 and GDPR 2018.
Data Retention:
We are required to keep your personal data for six years from the final date of any ECO scheme participation.
Your Rights Under GDPR
You have the right to:
a) Be informed about how we use your data
b) Access your personal data
c) Have inaccurate data corrected
d) Request data deletion (“the right to be forgotten”)
e) Restrict processing of your data
f) Object to data processing
g) Data portability (to reuse your data elsewhere)
h) Be protected from automated decision-making or profiling (which we do not use)
For any inquiries or to exercise your rights, please contact us. You can also reach out to the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau.
Information Collection Through Our App or Website
Personal Information: Includes your name, email, and location when provided voluntarily.
Usage Data: Device info, IP address, and usage patterns to improve our services.
Child Safety
We do not knowingly collect information from children under 13. If we discover such information has been collected, we will delete it promptly.
We adhere to Google Play’s Child Safety Console requirements and monitor our platform accordingly.
We enforce a zero-tolerance policy toward Child Sexual Abuse Material (CSAM) and report any findings to relevant authorities.
Health-Related Content
Any health-related information we provide is for general information only and should not be treated as medical advice.
Permissions and APIs
Our app or platform may request access to device features or APIs. Any permission requests will be transparent and used solely for the specified purpose.
Fraud Prevention
We implement industry-standard measures to prevent fraud, data misuse, and unauthorised access. Any suspicious activity is investigated and addressed appropriately.
Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy or your personal data, please contact us directly.
Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website or app, and your continued use of our services indicates your acceptance of those changes.