TrustMark and Compliance

TrustMark & Compliance

At Clean Energy 4 You Ltd, we are proud to be working towards full registration with TrustMark, the only UK Government-endorsed quality scheme for work carried out in and around the home. As part of our commitment to transparency and high standards, we provide the following information in line with the TrustMark Code of Conduct.

Business Information

Business Name: Clean Energy 4 You Ltd

Registered Address: 40 Willis Road, Blackburn, England, BB2 2UA

Company Number: 15972748

Telephone: 01254 4922135

Email: [email protected]

VAT Number: 480694952

UTR Number: 9654726065

Tax Office Number: 623

TrustMark Registration

Scheme Provider: Currently registering with NAPIT for getting PAS 2035:2023 registered for below measures as our Scheme Provider.

Registered Trades (upon approval):

– Solid Wall Insulation
– Room-in-Roof Insulation
– Loft Insulation
– Heating System Installation
– Boiler Installation
– Air Source Heat Pump Installation
– Heating Controls Upgrade
– Solar PV Installation
– Electric Storage Heater Installation

Business Insurance

We maintain appropriate business insurance to protect our customers and business operations.

Provider: Markel International Insurance Company Limited

Public Liability Cover: £5 Million

Professional Indemnity Cover: £ 250,000

Customer Feedback & Complaints

We value customer feedback to continually improve our services.

Customer Feedback: Feedback is gathered through surveys, post-installation reviews, and ongoing customer engagement.

Complaints Procedure:

1. Contact us directly via email or phone.
   2. Receive acknowledgement within 5 working days.
   3. Have your complaint investigated and resolved within 20 working days.
   4. If unresolved, the complaint may be escalated to our ADR provider (details below).

Alternative Dispute Resolution (ADR)

If a complaint cannot be resolved directly with us, the next step is to escalate through our Scheme Provider—NAPIT, as part of their internal dispute resolution process. If that remains unresolved, the final escalation is to the Dispute Resolution Ombudsman (DRO), who provides an impartial, independent ADR service for TrustMark-registered businesses and consumers

TrustMark Assurance

As part of our TrustMark registration process, we are committed to the highest standards of quality and customer service.Please read the TrustMark Customer Charter: